Candidates who have been unable to access their JAMB profiles because they lost their registered SIM cards or email accounts now have a new way to update their details.
The Joint Admissions and Matriculation Board has reviewed its previous restrictions and introduced a controlled SIM swap and email change service, which took effect on September 21, 2026.
The change means candidates with genuine cases can update their registered GSM number, email address or both — but JAMB says the opportunity can only be used once.
Who can use the new service?
The new arrangement is specifically intended for candidates who have genuinely lost access to the phone number or email address attached to their JAMB records.
JAMB previously restricted such changes because of concerns that altering registered contact details could create opportunities for impersonation, fraud or unauthorised changes to candidates’ records.
The board says stronger identity and biometric verification systems have now made it possible to relax that restriction while maintaining security controls.
You cannot do it just anywhere
Candidates cannot simply visit a cybercafé or ask another person to make the change for them.
JAMB says the service is available only at designated Computer-Based Test centres, including Professional Test Centres, Professional Registration Centres and State Offices where applicable.
The board has specifically warned candidates against using unauthorised agents or unofficial channels.
What candidates will need
More detailed guidance released on the new process says affected candidates will need their new GSM number and/or email address as well as a properly executed court affidavit, scanned and ready for upload.
Candidates are expected to access their JAMB e-Facility profile and select the SIM Swap/eMail Change Payment option before proceeding to an approved centre.
At the centre, the candidate’s details are retrieved and biometric verification is conducted before the new number or email can be submitted.
JAMB’s official website provides access to its e-Facility service and candidate support channels.
The biggest warning: you get one chance
Candidates need to check their new details carefully before completing the process.
JAMB says the SIM or email change facility is available only once per candidate and is subject to strict identity and biometric verification.
That means candidates should ensure that any replacement phone number or email address they submit belongs to them and will remain accessible.
The policy could provide relief for candidates who have struggled to access JAMB services after losing SIM cards, abandoning old numbers or becoming locked out of email accounts.
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